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Welcome to the 37th edition of this newsletter. Did you realise that if you wrote a fortnightly newsletter to your clients that you would have 26 great articles a year to post on your website that demonstrate your expertise in your field of specialty? That creates amazing google juice for improving your SEO and website enquiries. Talk to use about disruptive selling techniques using digital marketing skills. More information below.

Disruptive Selling


Don Schultz, professor emeritus-in-service at Northwestern University, is often considered the pioneering thinker in the discipline of integrated marketing communications. At 80 years old he is still actively challenging conventional wisdom and advocating for change within the marketing profession.

In a recent interview with Forbes he says this:

…unfortunately very few organizations have learned, is it all starts with the customer. The big problem that most organizations have is they’ve all fallen in love with their products and they want to go tell people about it. They want to say, “Look what we’ve done. Look what we’ve made. Look at how important we are.”

He suggests instead that

…the first thing they ask you is, “What are you trying to do? What problem are you trying to solve?” They start with the customer and then work from there. Very few organizations are prepared to do that.

Bruce Rasmussen from Carpe Diem here in Australia has been teaching those who want to learn about disruptive selling and the new buyers journey.

Here at Jethro we help our customers wrap their heads around these concepts in relation to their business and how to apply technology to better market to their customers. As mentioned in the opening paragraph a blog site full of expert information answering new buyer’s questions before they even need to know them along with customer testimonials can help establish you as the go to source when they have their status quo shattered and need your product and service now!

Contact us today if you want to improve your website and social media presence and establish your expertise in your marketplace.

How to use Office 365 for Email

There are so many parts to Office 365 it can sometimes be confusing where to start. We often get asked by clients if they should be using SharePoint or OneDrive for Business for example.

Rather than describe each area I prefer to start with the common workloads people have and explain which are the best tools for each. Just as a landscape gardener might have a shovel, a bob cat and a backhoe each can be used to do the same job different ways and with different capacity, so the components of Office 365 often overlap.

Lets’ start with the most common requirements information workers have today. Ill cover off these over a few newsletters. Today we will start with email.


We all receive lots of emails every day but there are different sorts of emails, and they have different functions. There are at least 5 places we can store and access email. However, there is one primary differentiator.

Does the email need to be seen and acted on by multiple people or just one person?

Personal emails should be sent and received using a user accounts personal email address – e.g. Microsoft Exchange in Office 365 gives each user a 50GB mailbox and also an archive capacity that is dependent on the licence. (Kiosk users get 2GB). The best place to store these emails is in your personal email account.

For emails to be accessed by multiple people there are numerous places and the scenarios are a bit more complex so I’ll use a table to demonstrate some of these scenarios and the email location.




A generic email address is needed for the organisation

It needs to be able to Send and Receive

Access to the email address is needed by one or more people

It needs to be accessible in Outlook

Shared Mailbox

Shared mailboxes in Office 365 make it easy for a group of people to monitor and send email from a common email addresses, like, or When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user. Shared mailboxes are a great way to handle customer email questions because several people in your organization can share the responsibility of monitoring the mailbox and responding to queries. Your customer questions get quicker answers, and related emails are all stored in one mailbox.

Shared mailboxes are a great way to handle customer email questions because several people in your organization can share the responsibility of monitoring the mailbox and responding to the questions. Your customer questions get quicker answers, and related emails are all stored in one mailbox

A team, subcommittee or small group is created to manage a task or small project.

Emails need to be sent to the entire group and available to all.

Office 365 Group

A distribution list is a set of email addresses. You can use the distribution list to send an email message or meeting invitation to all the addresses at once. An Office 365 group includes a distribution list but also includes a shared:

· Inbox for group email communication

· Calendar for scheduling group meetings and events

· Library for storing and working on group files and folders

· OneNote notebook for taking project and meeting notes

· Planning tool for organizing and assigning tasks and getting updates on project progress

When you join a group, your email address is automatically added to the distribution list and you gain access to all group information. You don't have to wait to see group email or view a shared document. You join, you have access to everything, from everywhere: in the cloud, on the desktop, or on a mobile device.

Check out this video to see Office 365 Groups in action.

Internal company information needs to be disseminated in a way that can be easily seen by everyone without getting lost in email inboxes

Public folders

Public folders in Outlook give you a great place to collect, organize, and share information about particular topics or projects within an organization. "Public" in this case means viewable by everyone within the organization, not the world at large. When you post a message to a public folder, you're not emailing it to anyone, so no one's Inbox gets cluttered. Instead, people can check the folder whenever they want to look for interesting posts.

Hopefully that gives you some ideas of how to sue the different places to store, send and receive emails from.

Contact us if you need help configuring or using any of these Mailboxes, Groups or Public Folders.

Follow Us On Social Media

As always Jethro is your web, cloud and technology specialists. I am constantly learning new things and spending time researching, playing and testing new systems and reading about other people in the IT world doing the same thing. If you want to follow along with what I share in various spaces, then connect with me:

Its end of Financial Year – Do you need a tax deduction? Purchase a 5-hour block support from us and save $165 on your next lot of support from us. Contact now for details.

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Contact us today if you want to pre-purchase before the EOFY.

Top Ten Tools for Any Startup

I recently wrote an article titled The Top Ten Tools for any Startup. It is relevant to probably all small and medium businesses regardless of their age.

Effectively I recommend the powerful Office 365 Business suite ads the primary productivity tool. Depending on your subscription level you should have access to these major products and if you are not using them you are missing out on some amazing tools.

  • Exchange Mail, Tasks, People and Calendar – Accessible Online, Outlook for desktop, Mail apps in PC and Mobiles – Includes enterprise features such as unlimited archiving* 50GB mailbox, shared calendars, delegate access to mail, calendar and tasks, shared mailboxes, Out of office messages and much more.
  • Yammer – enterprise level social network – separate subscription required*
  • One Drive – 1TB per user of file storage
  • SharePoint – document management, workflow, mailboxes, external sharing, real time document authoring collaboration and much more
  • Skype for Business - Professional meetings and collaboration—all integrated with your Office apps. Online meetings, messaging, calls and video with up to 250 people.
  • Online Office Apps – Excel, Word, PowerPoint and OneNote
  • Delve – monitors interactions between people and the information they use. It then applies machine learning to these interactions in order to determine what is most relevant. Read more about why Delve should be the centre of your office.
  • Video – create shared archive of video for your business, available online anywhere. Public or private.
  • Sway – visually creative online presentations created in minutes with no coding skill required.
  • Planner – online task management hub – I write more about this below.
  • PowerBi – extremely powerful way of visually analysing your data from accounting systems, sql servers, excel files, google analytics or many other data sources.


See the full suite of Office 365 products.

*Some features are dependent on the subscription level.

Contact us if you need help configuring or using any of these applications. If you don’t have access we can check your subscription level and advise how to upgrade.

Excel Dashboards

clip_image005[3]A dashboard reporting system is a fantastic way of quickly demonstrating trends in company financial, production or human resource data. Many employees spend hours and sometimes even days a month creating reports like this. I have spent months in some organisations automating these to be generated automatically in order to save valuable employee time.

If you want to create visually engaging dynamic reports like the one pictured, then you need Charley Kyd’s Excel Dashboard tool.

I have been an affiliate for Charley Kyd’s Excel Dashboard reporting tools for years. If you want to create professional dashboard reports in Excel 2007 and above, then check out his deals.

Contact us today if you need help purchasing or using the Excel Dashboards.

Microsoft Lumia 950 and 950XL Available at Telstra and Harvey Norman


Microsoft’s flagship mobile phone the Lumia 950 and 950XL are now both available from Telstra. They have been available at Harvey Norman for over 6 months as well as the Microsoft Store. Right now Harvey Norman have them on a sale, $400 cheaper than when I bought mine!

Contact us today if you want to know more about Business Phones

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As always Jethro is your web, cloud and technology specialists. I am constantly learning new things and spending time researching, playing and testing new systems and reading about other people in the IT world doing the same thing. If you want to follow along with what I share in various spaces, then connect with me:

I recently read an article written by Dropbox titled the top ten tools for any new startup.  I’ve removed the redundant word “new” in my title. However the reason I am writing this article is to to both lightly criticise that article and to give you an alternative set of tools with some practical startup business reasons why my reasons make sense.


First of all the Dropbox article does make a lot of sense functionally. Each of the tools they suggest contain functional requirements for any startup and most businesses as well. So, understand that my criticism isn't of the functionality requirements.

Their top Ten apps – and broad or main functionality are:

  • Squarespace - Website
  • Xero – Accounting
  • Mailchimp – email lists
  • Trello – Project management
  • Segment – Customer data tracking
  • Slack – Team communication
  • Rapportive – Gmail plugin to connect Linkedin
  • Dropbox Business – file storage and collaboration
  • LinkedIn Solutions – premium networking
  • Streak – Gmail based CRM

My reason for criticism is based on the independence and thus lack of interdependence each of these apps have with each other. Each has their own authentication process and sign in, each has their own data set or information gathering component, and most of them don’t talk to the others. Yes I am aware there are workarounds and that you can join things together with the right tech skills and APIs but that is another whole layer of tech and complicated.

Why is this important? Imagine your startup is just you and a mate, and then you find a developer or a team of developers, start working with a marketer for content development and maybe you then employ a sales professional. Now you have a team of people – maybe several teams, and you need to get them all authenticated in every one of these systems – each with its own process. the more layers of complexity the more time and money is sucked out of you to onboard every new person, and the more complex it it to setup in the first place.

I’m going to focus on the primary items in this list and suggest that Microsoft Office 365 does them all better than the apps in this list, with one sign in access to everything, collaboration in each of those spaces that knows about all of the spaces, security already in place for access to data and so on.

Lets look at my alternative list:

  1. Email
    - Missing from Dropbox’s list is email. Love it or hate it, email is the centre
    of the communication workers world right now. Even if we have better internal
    tools we still need to communicate with our partners, vendors and customers,
    and email does this. Note: for small mailing lists exchange email can be used
    for email newsletters but you will need Mailchimp or an alternative at some
    point once that list gets over say 100 recipients.
  2. Mailchimp – I agree
    with Dropbox this application is critical for managing mail lists. Fortunately
    the entire team doesnt need access to it, probably only a couple of key people.
  3. Skype for Business
    – Instant Messaging, Video conferencing, Webinars, Presence, Unified Comms.
    You name it – this tool is invaluable for any team to communicate together.
    This replaces Slack – which
    also has an aggressive pricing model – if you want access to your archives
    after 10,000 messages you have to buy in. Skype for business is free inside
    Office 365, has integrated presence and IM history stored in Exchange.
    UPDATED: Microsoft Teams is replacing Skype for Business, has a massive amount of integration with external apps and Slack like communications.
  4. Planner
    – the Microsoft Planning hub is a fantastic light team based project management
    system that is comparatively similar to Trello,
    free inside Office 365, and has security tied in. It connects seamlessly with
    your data and Email - Trello
    doesn’t do either of these. If you need a heavier solution Microsoft Project
    isn’t free but available inside Office 365 and does the heavy lifting for
    project management. If you do want to use Trello which integrates nicely with
    Microsoft Teams then read
    this review
  5. SharePoint
    and One Drive for Business. Free inside office 365 SharePoint makes Dropbox
    look childlike. All the same basic functionality of storing files, version
    control and syncing to local machines are there. However SharePoint contains
    team tools like workflow, Delve,
    content meta-data tags and tight integration with the whole Office 365 suite.
    Security and authentication are the same so no extra logins required. The
    power of SharePoint may not be obvious to the causal user but there is far
    more capability for extensibility.
  6. Accounting. I wont specify a specific accounting tool here, though there
    are some reasons i don’t prefer Xero
    as a cloud accounting application. Price and price of plugins is one reason.
    Financials for Office
    is one option. Others include MYOB
    and QuickBooks Online.
    Ensuring your system has hooks out (APIs) for data analysis with tools like
    Excel, PowerBi
    or PowerPivot
    will make your accountant happy (Quickbooks
    does for instance).
  7. CRM. Microsoft
    Dynamics CRM
    can be integrated with Office 365 and can include the same
  8. Website – Squarespace
    or WordPress are good
    starting points for a cheap and easy to create and manage site. Drupal
    is a much better option for long term scalability and growth.
  9. LinkedIn
    – i’m going to leave this one here for the same reasons Dropbox
    suggest it
  10. PowerBi
    – Data analysis – for everything. From Google analytics data to accounting
    data to CRM data to just about anything else you can think of.

To Summarise

I have suggested my list on an assumption that the primary authentication anyone needs for everything is email. You need an email account to create an account anywhere else. A start up, like any established business wants and needs to control information and data flow for security and potentially legal reasons. Having one place to manage as much of your security as possible limits the exposures and risks of data leakage. This is especially important in a startup who maybe be working with new technology or an advantage that needs secrecy.

Microsoft Office 365 provides that Email account, authentication and security. For no additional cost or signup requirements and with one single download and install you then get access to all the productivity apps of Office, Instant Messaging, High Def Video Conferencing, Planner, SharePoint and One Drive for Business and even PowerBi with some licences. There’s 5 of the ten straight up, though I would argue the tightly integrated combined power of these is far higher than the non integrated combined power of Trello, Dropbox, Slack and Rapportive. Add PowerBi and Dynamics CRM with the same authentication if you need them.

The only separate items are accounting, Mailchimp and LinkedIn, each of which your entire organisation doesn't need access to anyway.

With Office 365 you have now dramatically reduced cost, simplified your onboard and offboard process for employees, gained tight edge control security. All your data is in one authentication space and not constantly bouncing between several.

The Microsoft Office Store is well populated with apps, many free and some paid. If you have not had a look before at what’s available I would encourage you to so now,

Here are some of the top apps I recommend for business users:

clip_image001 Evernote: Evernote for Outlook is available to users of the new and Office 365 users using Outlook 2013, Outlook 2016, and Outlook on the web. The add-in allows you to clip email messages and attachments from Outlook directly into Evernote. You can also attach notes from your Evernote account to any email you’re writing in Outlook. Instructions to install and use from Evernote.

clip_image002 Wunderlist: Wunderlist is an amazing free app – perfect for creating and managing To Do Lists for yourself or groups, assigning tasks to others and creating reminders. I connect mine directly into Outlook using the app and can send emails to my various to do lists with a couple of clicks. If you haven’t seen Wunderlist before then go to the website and check it out.

CRM and Workflow Tools like Insightly, Nintex, Zoho, Nimble and Salesforce as well as many others all have an app. If you use these CRMS then you should be powering up with the app in Outlook.

clip_image003clip_image004 Accounting app Xero has an app. Even Uber has an app to remind you of your next ride.

So get into the store today and see what apps you might be able to use to improve productivity and connectivity between Outlook and your other business tools. There are also plenty of apps for Excel, PowerPoint and Word.

Contact us if you need help adding Apps to Outlook, PowerPoint, Excel or Word.

Microsoft Azure

As a Silver Microsoft Small and Midmarket Cloud Partner we have access to technical support, demos and trial scenarios as well as engineers and solution proposals. We are currently implementing Microsoft Azure storage systems for several clients and would love to talk to you about how you can reduce costs and make data more accessible for teams. Backup solutions, virtual machines and other cloud services exist as well.

Contact us today for a chat about Microsoft Azure

Update on the Various OneDrive Sync Clients

clip_image005Most of our clients have now been upgraded to the new OneDrive Sync clients. If you haven’t and want to please contact us now. Email and ask for assistance.

OneDrive now has a dual purpose client. It can sync your personal Microsoft Account OneDrive data. It can also have added to it a business account – and thus sync your Office 365 OneDrive for Business account. This can be selective so you do not have to sync the entire drive in one go but can select specific folders.

If you want to download it yourself go here.

The old OneDrive for Business sync tool is still contained in Office 365 and syncs SharePoint libraries. The old limitations on numbers of folders and files still apply but Microsoft are developing a new version without these limitations and have committed to delivering that this year.

Contact us today if you need helping syncing your dataa

Follow Us On Social Media

As always Jethro is your web, cloud and technology specialists. I am constantly learning new things and spending time researching, playing and testing new systems and reading about other people in the IT world doing the same thing. If you want to follow along with what I share in various spaces, then connect with me:

Who is Your Trusted IT Advisor?


We act as a trusted advisor for many of our clients. What does that mean exactly?

Most business owners understand the importance of including their accountant and lawyer in any business changes that have legal or tax implications. It is very important to ensure that the right structures are in place to minimise tax, meet legal obligations and ensure that liability and risk are minimised and managed.

It is equally important to seek the advice of a trusted IT advisor in the same instances. An advisor sits on your side of the table, seeks to understand your business and can then make suggestions that are your in best interest. Here are some of the many reasons why this is important.

· Adding or terminating staff or employees should be done correctly. Ensuring they have the right hardware, software and access to corporate systems and data before they start work eliminates up front teething problems and gets them up to speed right away. Ensuring an employee’s access is removed BEFORE terminating reduces the risk of data theft and malicious behaviour.

  • Technology can be configured many different ways, and what could be right for one scenario might not be right for another.
  • Starting a new business, opening a new store, or even just working from home might require different security, backup solutions and data storage solutions. It is best to define these and understand the cost of implementation before the decision is made.
  • Technology replacement plans should be in place to cycle hardware every few years. These may need to be modified if changes in ownership, downsizing or scaling up are planned.

So before you make important business decisions, contact us for a no obligation free chat. We would love to be your Trusted IT Advisor.


Kochie takes a Small Business through a Technology Makeover

David Koch from Channel 7 presented a small business makeover series with Microsoft last year. The 4 part series takes approximately 40 minutes to watch and is well worth the time taken.

If your business can relate to any of the problems presented here, or would like any of the solutions then please call us. This is what we do! Using technology correctly can improve workers productivity and business efficiency. Being able to do things for your customers your competitors can’t do may just give you the edge!

Talk to us about improving your Business Productivity and Efficiency with New Technology, Software, mobile access and better workflows

Windows 10 – Latest Version

Are you running the latest version of Windows 10 yet?

You can work it out by hitting the start button and typing System and clicking System Information.


In the OS Version you should see 10.0.10586 Build 10586. If not, you are running an older version.

You can update by running Windows updates and ensuring it downloads this new version.


Note: Check with us if you are not sure, or want support to running this version update.

And if you are running Windows 7 or 8 then time to upgrade – you have 3 months left for the free upgrade.

Book us in to upgrade your business or Home PCS to Windows 10 now - $150 per machine. conditions apply.

Security and Computing

Security is an ongoing battle of threats and defence. The cost to businesses to remove malware and viruses is a lot more than the small cost of educating yourself and taking appropriate defensive measures.

Are you up to date with the latest threats?

Three types of malware you should know about in 2016 Have you heard of the Brain Test, Zeus or Conficker threats? Are you safe? Read this article to learn more.

Who is most at risk of identity theft? You might be surprised to find out just who is more at risk of identity theft. Read this article to learn more. Or read our previous articles about protecting yourself and your business’s data.

Are you at risk from Spear Phishing attacks? Do you know how to recognise them and keep safe from them? There are many ways the attacks can come but the most popular delivery platform is email. As such, when opening an email it is important to know the hallmarks of a phishing scam:

  • If it asks for your personal information, play it safe and assume it is a phishing attack.
  • If you believe the email may be a scam, phone the organisation to verify if it is an official email.
  • If you do click on a link, make sure to never enter your information into the website that appears.
  • If you recognise the email address, do not take this as proof it is from an official or authentic source.
  • If you see a suspect email has an attachment, make sure you do not open or download it as it could be an infectious computer virus.

Be safe and secure online – ask us how if you need to know more

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As always Jethro is your web, cloud and technology specialists. I am constantly learning new things and spending time researching, playing and testing new systems and reading about other people in the IT world doing the same thing. If you want to follow along with what I share in various spaces, then connect with me:

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What people say..

Enjoyable and helpful information. Great introduction - made me want more info.

Feedback from Free Business Seminar Jan 2013

— Kathie - Business Owner