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Advisory Funding from Government

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The Queensland Government is providing up to $10k in funding to established Queensland-based small businesses to engage business mentors, coaches, or an advisory board, for 6 to 12 months.

The Accelerate Small Business Grants Program provides targeted assistance to small businesses that demonstrate high-growth and employment aspirations, to engage high-level expertise for their business.

Already many people who have wanted to work with us have requested an estimate from us which meets the criteria outlined, so they can put in an application for this grant.

Matching funding of up to $10,000 (excluding GST) may be provided to eligible businesses to engage business mentors, coaches, or an advisory board, for 6 to 12 months. The funding must be matched by a cash contribution from the participating business.

Eligibility criteria

To be eligible for this grant, the business must:

  • have a minimum trading history of 4 years
  • have a minimum turnover of $750,000
  • have a maximum headcount of 20 employees at the time of application
  • have an Australian Business Number (ABN)
  • have Queensland headquarters or significant Queensland operations
  • have competitive opportunities in domestic or international markets
  • be experiencing growth and have clearly defined high-growth opportunities
  • declare if any owners or directors of the business are, or have previously been, bankrupt or insolvent.

This grant is targeted at established Queensland-based small businesses that are financially sound and have the potential for high-growth over the next 1 to 2 years. High-growth is generally considered to be a 20% increase in turnover or employment. The participant must have a business plan in place, and the capacity to access finance to fund the growth of their business.

Participating businesses will need to have a clearly defined opportunity and plan for growth, and demonstrate how engaging external advice will allow the business to achieve these goals.

Only 1 application per year will be accepted from an individual ABN or business address.

Important dates

Applications opened on 25 October 2016 and may be lodged until the annual budget is fully allocated. At this time, the round will close and a new round will open at the beginning of the next financial year.

The participating business must provide a progress report after 3 months and a final report on completion of the project outlining:

  • the advice received
  • how the advice has been implemented
  • the impact on the business
  • the results and outcomes achieved.
  • Businesses will be surveyed 12 months after the completion of the project.

Who should apply

It is expected that participating businesses will be seeking support to manage and finance their business expansion which may include, but is not limited to:

  • increasing employment
  • improving management processes and systems to increase productivity and efficiency
  • introducing product process or systems innovations
  • entering new markets
  • increasing turnover/sales.

To review the eligibility criteria, see the Queensland Government web page.

Contact us today if you want to improve your website and social media presence and establish your expertise in your marketplace.

Office 365 Updates

Lots and lots of changes and updates in Office 365 since my last newsletter. Here are just a few:

Mobile Push Notifications for One Drive for Business and SharePoint

Mobile Push Notifications for OneDrive for Business and SharePoint is a new Office 365 feature. We are currently rolling this out to all customers and we expect to have this rollout completed by December 31, 2016

This new feature will allow end users to receive mobile push notifications when other people share files and folders with them from OneDrive for Business and SharePoint Online. Because there will be some data, including the user and file name, passed through Google Cloud Messaging and Apple Push Notification Service, we have also enabled an admin toggle to disable any mobile notifications about content changes in your tenant.

New feature: Copy files and folders from OneDrive to SharePoint

We’re adding the ability to copy files and folders from OneDrive for Business to SharePoint team sites and Office 365 groups.

Users will see this new feature when they select a file in OneDrive for Business and click Copy to. In the Choose destination pane, users will see their SharePoint sites and Office 365 groups in the Recent, Frequent, and Followed lists. Currently, this feature has a 50-MB file size limit. Support for copying larger files is in the works and expected to be fully rolled out by early next year.

New Feature: Focused Inbox – Replacing Clutter

Focused Inbox is a new feature coming to Office 365. Focused Inbox helps you take control of your inbox and focus on the emails that matter most. This is coming to all versions of Outlook that receive updates, to give you one consistent view of the important items in your inbox.

Focused Inbox provides two filtered views of your inbox; Focused and Other. Emails that matter most to you are viewed in the Focused tab while the rest remain easily accessible, but out of the way, in the Other tab. You’ll be informed about new emails appearing in the “Other” tab filtered view, and you can switch between tabs (views) at any time to take a quick look. However, all emails remain in your inbox; no emails are moved. Focused Inbox is a refinement and improvement of a previous feature called Clutter. Active Clutter users will have to opt-in to Focused Inbox, and will be able to do so from an in-app prompt in Outlook.
More info about the removal of Clutter here

Welcome to the 37th edition of this newsletter. Did you realise that if you wrote a fortnightly newsletter to your clients that you would have 26 great articles a year to post on your website that demonstrate your expertise in your field of specialty? That creates amazing google juice for improving your SEO and website enquiries. Talk to use about disruptive selling techniques using digital marketing skills. More information below.

Disruptive Selling

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Don Schultz, professor emeritus-in-service at Northwestern University, is often considered the pioneering thinker in the discipline of integrated marketing communications. At 80 years old he is still actively challenging conventional wisdom and advocating for change within the marketing profession.

In a recent interview with Forbes he says this:

…unfortunately very few organizations have learned, is it all starts with the customer. The big problem that most organizations have is they’ve all fallen in love with their products and they want to go tell people about it. They want to say, “Look what we’ve done. Look what we’ve made. Look at how important we are.”

He suggests instead that

…the first thing they ask you is, “What are you trying to do? What problem are you trying to solve?” They start with the customer and then work from there. Very few organizations are prepared to do that.

Bruce Rasmussen from Carpe Diem here in Australia has been teaching those who want to learn about disruptive selling and the new buyers journey.

Here at Jethro we help our customers wrap their heads around these concepts in relation to their business and how to apply technology to better market to their customers. As mentioned in the opening paragraph a blog site full of expert information answering new buyer’s questions before they even need to know them along with customer testimonials can help establish you as the go to source when they have their status quo shattered and need your product and service now!

Contact us today if you want to improve your website and social media presence and establish your expertise in your marketplace.

How to use Office 365 for Email

There are so many parts to Office 365 it can sometimes be confusing where to start. We often get asked by clients if they should be using SharePoint or OneDrive for Business for example.

Rather than describe each area I prefer to start with the common workloads people have and explain which are the best tools for each. Just as a landscape gardener might have a shovel, a bob cat and a backhoe each can be used to do the same job different ways and with different capacity, so the components of Office 365 often overlap.

Lets’ start with the most common requirements information workers have today. Ill cover off these over a few newsletters. Today we will start with email.

Email

We all receive lots of emails every day but there are different sorts of emails, and they have different functions. There are at least 5 places we can store and access email. However, there is one primary differentiator.

Does the email need to be seen and acted on by multiple people or just one person?

Personal emails should be sent and received using a user accounts personal email address – e.g. john.doe@yourdomain.com. Microsoft Exchange in Office 365 gives each user a 50GB mailbox and also an archive capacity that is dependent on the licence. (Kiosk users get 2GB). The best place to store these emails is in your personal email account.

For emails to be accessed by multiple people there are numerous places and the scenarios are a bit more complex so I’ll use a table to demonstrate some of these scenarios and the email location.

Scenario

Location

Explanation

A generic email address is needed for the organisation

It needs to be able to Send and Receive

Access to the email address is needed by one or more people

It needs to be accessible in Outlook

Shared Mailbox

Shared mailboxes in Office 365 make it easy for a group of people to monitor and send email from a common email addresses, like info@contoso.com, support@fourthcoffee.com or contact@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user. Shared mailboxes are a great way to handle customer email questions because several people in your organization can share the responsibility of monitoring the mailbox and responding to queries. Your customer questions get quicker answers, and related emails are all stored in one mailbox.

Shared mailboxes are a great way to handle customer email questions because several people in your organization can share the responsibility of monitoring the mailbox and responding to the questions. Your customer questions get quicker answers, and related emails are all stored in one mailbox

A team, subcommittee or small group is created to manage a task or small project.

Emails need to be sent to the entire group and available to all.

Office 365 Group

A distribution list is a set of email addresses. You can use the distribution list to send an email message or meeting invitation to all the addresses at once. An Office 365 group includes a distribution list but also includes a shared:

· Inbox for group email communication

· Calendar for scheduling group meetings and events

· Library for storing and working on group files and folders

· OneNote notebook for taking project and meeting notes

· Planning tool for organizing and assigning tasks and getting updates on project progress

When you join a group, your email address is automatically added to the distribution list and you gain access to all group information. You don't have to wait to see group email or view a shared document. You join, you have access to everything, from everywhere: in the cloud, on the desktop, or on a mobile device.

Check out this video to see Office 365 Groups in action.

Internal company information needs to be disseminated in a way that can be easily seen by everyone without getting lost in email inboxes

Public folders

Public folders in Outlook give you a great place to collect, organize, and share information about particular topics or projects within an organization. "Public" in this case means viewable by everyone within the organization, not the world at large. When you post a message to a public folder, you're not emailing it to anyone, so no one's Inbox gets cluttered. Instead, people can check the folder whenever they want to look for interesting posts.

Hopefully that gives you some ideas of how to sue the different places to store, send and receive emails from.

Contact us if you need help configuring or using any of these Mailboxes, Groups or Public Folders.

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As always Jethro is your web, cloud and technology specialists. I am constantly learning new things and spending time researching, playing and testing new systems and reading about other people in the IT world doing the same thing. If you want to follow along with what I share in various spaces, then connect with me:

T-Suite Approved PartnerFor businesses that want to capture new opportunities and create a competitive advantage, Telstra Cloud Services provide end-to-end solutions that scale up or down as needed.

Telstra has a Cloud Partner Program made up of leading industry ICT partners to help them develop and deliver the right cloud solutions for their customers. As a Telstra Partner Jethro Consultants has access to many digital products and services as well as great back end support for our customers.

Telstra Apps Marketplace is the next evolution of Telstra’s T-Suite Applications service, providing new services and capabilities to our customers and partners. The marketplace is one-stop shop and management portal, making it easier than ever to find, buy, and use leading cloud-based business, mobile and communications applications hand-picked by Telstra.^

Key features of the marketplace include a single intuitive and user friendly platform to manage applications and users; 1-click trial - no requirement for customers to provide billing details for trials; end-user access and single-sign-on capability to most applications from one central location. In addition, Telstra partners can buy and manage applications on customers’ behalf.

Telstra Logo UpdateThe following applications are currently available via the Apps Marketplace: *

  • Box - stores and organises business information such as sales presentations and videos in a simple and safe way. Access and share it with colleagues and partners from a compatible mobile device, at work or on the move.
  • DocuSign - lets you sign documents electronically from compatible tablets or smartphones and provides a full audit trail of the signing process.
  • Deputy - lets businesses take control of their rostering by assigning, monitoring and communicating to employees via a simple, easy to use interface.
  • Shoeboxed - an expense management app that allows customers to turn their paper receipts into usable data for tax and expense reporting.
  • Zunos - gives your customers employees access to specific content and tools on their compatible smartphone or tablet.
  • Canvas - an easy and economical way for businesses to find, customise and create digital forms on their compatible smartphone or tablet.
  • GeoOp - job dispatch and management software including GPS Maps Job Scheduling and Management and Data Capture.
  • MozyPro® - online computer data backup service that gives you and your users the capability to backup and restore data files to and from servers or users’ computers on your computer system for an agreed period of time.
  • Symantec - a range of Symantec™ information security and information management products.
  • McAfee - A comprehensive desktop and server security solution that provides up-to-date virus protection even when your staff are working remotely.
  • Work Guardian - makes it easier for customers to manage staff or cope with the compliance or changes to employment law.
  • Domain Names - offers business customers a simple web address and an identity online.
  • Website Services - a range of self-service tools and design services to build a small business website.
  • Website Hosting - allows you to host your website with Telstra
  • Microsoft Online Services Specialised Pricing - Telstra provides specialised pricing for customers seeking Microsoft® Online Services in certain scenarios
  • Mural - Mural services are designed to accelerate application implementation and improve customer satisfaction.
  • Onboard 365 - A migration, setup and ongoing support service for customers purchasing applications through the Telstra Apps Marketplace.  
  • Time Tracker - Time Tracker Business App helps you manage and track your time, billing, payroll and expenses anywhere, anytime.
  • iWebGate Workspace Suite - Is a suite of virtualised network services securely integrated into a single software platform managed through the Virtual Services Platform (VSP).
  • Neto Online Store - is a Telstra Digital Commerce solution that enables businesses to build and maintain online stores.
  • Microsoft Dynamics CRM Online - It’s an online customer relationship management (CRM) App

As a Telstra Partner we are authorised to sell any of these services to our customers with the following provisos:

  • Customers must be an Australian business and have an ABN or ACN to create an account.
  • Customers can choose to bill to Telstra bill (Flexcab only) or Credit Card
  • Customer must be vetted as an authorised representative and be authorised to add services to the nominated Telstra (Flexcab) account.

We also use several of the applications on this list as a customer and can provide you with scenarios and case studies to show how you can benefit from these services.

* Apps list as of 26 May 2016

^ Accessibility and functionality of the Telstra Apps Marketplace and its applications may be affected by the internet connection, browser and computer system the customer is using.

The Microsoft Office Store is well populated with apps, many free and some paid. If you have not had a look before at what’s available I would encourage you to so now,

Here are some of the top apps I recommend for business users:

clip_image001 Evernote: Evernote for Outlook is available to users of the new Outlook.com and Office 365 users using Outlook 2013, Outlook 2016, and Outlook on the web. The add-in allows you to clip email messages and attachments from Outlook directly into Evernote. You can also attach notes from your Evernote account to any email you’re writing in Outlook. Instructions to install and use from Evernote.

clip_image002 Wunderlist: Wunderlist is an amazing free app – perfect for creating and managing To Do Lists for yourself or groups, assigning tasks to others and creating reminders. I connect mine directly into Outlook using the app and can send emails to my various to do lists with a couple of clicks. If you haven’t seen Wunderlist before then go to the website and check it out.

CRM and Workflow Tools like Insightly, Nintex, Zoho, Nimble and Salesforce as well as many others all have an app. If you use these CRMS then you should be powering up with the app in Outlook.

clip_image003clip_image004 Accounting app Xero has an app. Even Uber has an app to remind you of your next ride.

So get into the store today and see what apps you might be able to use to improve productivity and connectivity between Outlook and your other business tools. There are also plenty of apps for Excel, PowerPoint and Word.

Contact us if you need help adding Apps to Outlook, PowerPoint, Excel or Word.

Microsoft Azure

As a Silver Microsoft Small and Midmarket Cloud Partner we have access to technical support, demos and trial scenarios as well as engineers and solution proposals. We are currently implementing Microsoft Azure storage systems for several clients and would love to talk to you about how you can reduce costs and make data more accessible for teams. Backup solutions, virtual machines and other cloud services exist as well.

Contact us today for a chat about Microsoft Azure

Update on the Various OneDrive Sync Clients

clip_image005Most of our clients have now been upgraded to the new OneDrive Sync clients. If you haven’t and want to please contact us now. Email tim@jethromanagement.biz and ask for assistance.

OneDrive now has a dual purpose client. It can sync your personal Microsoft Account OneDrive data. It can also have added to it a business account – and thus sync your Office 365 OneDrive for Business account. This can be selective so you do not have to sync the entire drive in one go but can select specific folders.

If you want to download it yourself go here. https://onedrive.live.com/about/en-us/download/

The old OneDrive for Business sync tool is still contained in Office 365 and syncs SharePoint libraries. The old limitations on numbers of folders and files still apply but Microsoft are developing a new version without these limitations and have committed to delivering that this year.

Contact us today if you need helping syncing your dataa

Follow Us On Social Media

As always Jethro is your web, cloud and technology specialists. I am constantly learning new things and spending time researching, playing and testing new systems and reading about other people in the IT world doing the same thing. If you want to follow along with what I share in various spaces, then connect with me:

Have you considered cloud storage for your data? There are lots and lots of options right now and I want to explore some with you in this newsletter.

Cloud storage

Data storage has never been cheaper than now, and never before has there been so many options. Cloud storage has so many benefits over local data storage and in nearly every case is cheaper and more efficient.

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Location

Cost

Description

Business Risks

PC / Laptop Hard drive

Free

Local storage only, no duplication of data

Drive failure or loss of machine = total data loss

Server or NAS

$2000-$5000

Fast local storage with data drives in RAID array for loss prevention

Total loss from theft or fire can be mitigated by cloud backup with Azure

USB attached Backup Drive

$100-$200

Duplicates data from local machine (if configured correctly)

Risk of backing up corrupted data, no version control (unless using Windows 10 File History) Can still be lost with pc

Dropbox – free version

Free

Online storage and access from anywhere – can be synced and shared with others

Risk of data loss if other user deletes – malicious data etc. No SLA with Dropbox

Authentication is not controlled corporately

Dropbox for Business

Cost – $17 per user per month min 5 users

Online storage and access from anywhere – can be synced and shared with others

Version control can eliminate loss, SLA with Dropbox mitigates safety of data, can be authenticated with Office 365

OneDrive (personal)

Free

Limited to 5gb per user but allows for sync of data and access anywhere

Authenticated using Microsoft ID not Office 365

OneDrive for Business

Free to Office 365 users

Office productivity Suite included

1TB user space – syncs data and access anywhere, can be shared with inside and outside organisation

Controlled by office 365 authentication and administrators have control of data.

Box for Business

$17 per month per user, min 3 users

Built for businesses this storage solution has local sync, active directory SSO and good admin controls

 

Google Drive

15GB free

Online and offline access, but no collaboration offline. No productivity suite included

Online browser apps only, and no support for many MS Office features. Basic documents and spreadsheets only

SharePoint

Free to Office 365 organisation accounts

Document Management system with check in/out, version control, workflow, fine grained security permissions

Training and support costs

Azure Storage

Many different options and pricing calculator is complex

Data storage can be local or geo redundant, with multiple retention points and access anywhere

Training and support costs

There are many others as well but these are the major ones being used in businesses today. We can assist you in determining what is the best solution for your business and how to identify the risks and costs associated with each option. Then we can implement and train your staff.

Contact us today for a free discussion about cloud storage options for your business.

Microsoft Azure

As a Silver Microsoft Small and Midmarket Cloud Partner we have access to technical support, demos and trial scenarios as well as engineers and solution proposals. We are currently implementing Microsoft Azure storage systems for several clients and would love to talk to you about how you can reduce costs and make data more accessible for teams. Backup solutions, virtual machines and other cloud services exist as well.

Contact us today for a chat about Microsoft Azure

Google Analytics Dashboards

We have been developing dashboards for a number of clients that take Google analytics data from their websites and display information in an easy to view and understand dashboards. The tool to view this data is free, but there is a small time cost to develop data dashboards and customise them to your website.

Here are some examples:

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Follow Us On Social Media

As always Jethro is your web, cloud and technology specialists. I am constantly learning new things and spending time researching, playing and testing new systems and reading about other people in the IT world doing the same thing. If you want to follow along with what I share in various spaces, then connect with me:

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What people say..

Ian's three key issues of business highlighted areas of my business that I need to consider more.

Feedback from Free Business Seminar Jan 2013

— Kim - Business Owner

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